Posted: Apr 5, 2021

Director of Housing Administration

Stony Brook University - Stony Brook, NY
Salary: $95,000.00 - $100,000.00 Annually
Application Deadline: Apr 6, 2021

Required Qualifications (as evidenced by an attached resume):
Master’s degree (foreign equivalent or higher). Eight (8) years of full-time progressive experience in college housing management. Experience with budget management. Experience with housing management systems. Professional staff supervision experience.

Preferred Qualifications:
Master’s degree (foreign equivalent or higher) in student personnel administration, business administration, higher education administration, or related field. Experience developing and implementing conferences and/or special events and staff training programs. Leadership experience on a department or division level (chairing a committee, leader of a work group or initiative, etc.). Experience with operations, safety and security processes and functions. Experience with policy analysis, development, assessment and/or research. Marketing and communications experience. Experience advancing diversity, equity, and inclusion efforts. Experience with StarRez. Experience with Google Apps and/or Microsoft Suite.

Brief Description of Duties:
The Director of Housing Administration will serve as a member of the Campus Residences Senior Leadership Team providing overall leadership and vision for all student housing, conference housing, and marketing functions within Campus Residences. Specifically, they will design procedures, protocols and systems for the efficient and effective management of all room assignments for a 10,850 designed bed residential system generating annual revenues in excess of $100 million.

The scope of the position necessitates both a broad educational background and a specialization in one or more areas of student personnel, business administration, or higher education. The incumbent must successfully demonstrate the ability to work effectively with a diverse campus population of students, faculty, staff and outside constituencies. As such, an overriding concern for student well-being is an essential attribute of the incumbent as is having experience in supporting the residential living and educational experience to include responding to crisis and emergency situations. 

The successful incumbent will have excellent interpersonal skills, demonstrate an ability to be adaptable to unique circumstances, exercising strong organizational and time management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving.

Housing Administration

  • Provide leadership and management for the coordination of all student and conference housing assignment processes for a 10,850 designed bed housing system.
  • Oversee policy and procedure development and implementation, billing processes and waiver management.
  • Review and revise business practices that drive the housing administration area.
  • Establish and implement effective and efficient policies and procedures for the housing administration area.
  • Provide direction, including development of workflow procedures for all administrative functions related to the housing administration area, including Area Office staff working in satellite offices.
  • Manage online housing database (StarRez) in conjunction with Campus Residences’ IT and Housing Administration staff.
  • Design and implement routine and ad hoc management reports and queries related to demand for housing, occupancy levels, student bed waivers, third party billings, etc.
  • Work collaboratively with staff in Residential Financial Services to forecast demand and analyze billings against revenues.
  • Work collaboratively with staff in Residential Safety and Support Services and the Student Accessibility Support Center (SASC) to track and assign students identified by SASC to spaces that appropriately meet the accommodation recommended. The Director will have oversight of the Campus Residences professional staff appointed to the strategic working group tasked with reviewing ESA requests from students and live in staff members.
  • Audit billing records for accuracy including reporting data to Accounting, the Budget Office, and SUNY System Administration.
  • Manage Operational budgets that support housing administration, marketing, and conference housing operations. 

Marketing And Communication

  • Direct the Campus Residences’ Marketing and Communications efforts including supervision of professional, graduate and undergraduate staff in support of the University and Division mission.
  • Develop processes to monitor brand compliance and to ensure accurate and timely information.
  • Develop and implement strategies for marketing the on-campus living experience to eligible cohorts as well as develop marketing strategies for increasing summer and academic year revenue opportunities.
  • Manage the Conference & Summer Housing for Campus Residences. Oversight of all operations related to conference housing activities on West Campus and the Southampton campus as well as the assignments, records management, and billing of our student and conference housing assignment processes.
  • Advise Campus Residences professional on staff selection, recruitment of conference groups, and administrative processes for conference and summer housing operations.

Strategic Leadership and Supervision

  • Supervise professional staff to include an Assistant Director of Housing Administration, Residential Marketing and Communications staff member along with indirectly supervising two Housing Coordinators, a Graduate Staff member and a team of undergraduate student staff in the Student Housing / Conference Housing and Marketing/Communications areas.
  • Maintain a functional management relationship with the Area Office Managers (AOM) in each of the satellite housing offices.
  • Identify best practices through participation in SUNY conferences and professional development opportunities. Participate in divisional and campus-wide committees to build collegial working relationships.
  • Identify critical processes within Campus Residences in need of enhancements and modifications. Make recommendations and implement procedures to improve business functions and efficiencies. 

Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes:
This is a full time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such are required to report to work/remain at work even if classes are cancelled, and the campus is working on limited operations in an emergency.

Resume/CV and cover letter should be included with the online application. 

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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