Posted: Jul 25, 2024

Director of On-line Student Success and Advising

Application Deadline: N/A

Department: 3670009360 Academic & Career Engagement
Job no: 517761
Employment type: Staff Full Time (Unclassified - Regular)
Location: Manhattan, Kansas
Worksite: Hybrid and/or Remote eligible (must reside in US)
Categories: Academic Advising / Support, Executive / Director / Management
Pay Grade: 10A

About This Role:
The Director of the Online Student Success and Advising unit leads a dynamic team providing student success initiatives and academic advising to all K-State students pursuing online degrees and credentials. This position provides university-wide leadership and strategic planning for current student interactions and services offered through K-State Online by managing the elements of the student interface including enrollment, retention, and graduation. They will engage in collaborative conversations with college and university partners, and represent online learners on various committees, events, and presentations.

The director will be responsible for developing and implementing programs in line with best practices and current data for online learner support and retention. They are part of the advising leadership team within academic and career engagement. They will promote retention initiatives through a combination of both direct supervision and non-direct influence amongst online advisors across the institution.

Job Duties Include but Are Not Limited To:

• Develop K-State Online student engagement strategies, ensuring they are achieved through strong leadership, coordination of staff efforts and delivery of excellent customer service to all constituents including students, faculty, and support departments.
• Oversee the development and the implementation of communication plans along with the DASSA communications team for current students to aid in student retention. Methods include use of social media and technology to connect with K-State Online students, monitor and request updates of all online student services web pages and create broad student communications.
• Supervise online student success and advising staff. This includes hiring, training, updating staff on new procedures, assigning, and evaluating workload, and preparation of annual performance reviews.
• Investigate student problems as they arise and communicate issues with appropriate leadership and program staff. Work with academic departments and colleges to determine resolutions of issues.
• Analyze reports and surveys on retention and engagement efforts for administrative and academic offices and provide recommendations necessary for improvement of activities toward meeting online student and university goals.
• Articulate and document the management process for retention of online students including developing benchmarks, key metrics and appropriate dates for adjustment of practices.
• Advise a small number of exploratory students, participate in regular meetings with the director of the Pre-Professional and Exploratory Advising Center staff and collaborate with on-campus exploratory advisors.

Why Join Us:
Student Success and Advising is focused on ensuring the success and graduation of online learners within the Academic and Career Engagement unit. We work collaboratively with campus partners, academic advisors and colleges across the university and other units within the division of academic success and student affairs to advocate and support online learners at the graduate and undergraduate level. We provide guidance and connections for online students to academic, career and personal resources. We meet each student where they are at and provide advising and guidance as they achieve their personal career and academic goals at Kansas State University.

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off - vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits/overview/

We Support Diversity and Inclusion:
Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the https://www.k-state.edu/about/community.html

Worksite Options:
This position is eligible for hybrid worksite. Work is performed partially remote and partially on employer premises or designated assignment location. This role is expected to have availability on-site at various times during the workweek for meetings and other events.

Visit this https://www.k-state.edu/hcs/policies/remote-work/index.html for K-State's guidance and policies on remote work and flexible work arrangements. Remote work agreements are required for all flexible work arrangements and are subject to review.

What You'll Need to Succeed:
Minimum Qualifications:

• Bachelor's degree
• Five to ten years of relevant experience

Preferred Qualifications:

• Master's degree in student personnel or related field
• Five years of experience in:
• Higher education or student services
• Personnel supervision and training
• Providing exceptional customer service

• Ability to develop new ideas and implement ways to continually improve services.
• Knowledge of the field of online education including general status and challenges, student services, and faculty issues
• Experience managing a full-time professional staff with steadily increasing levels of responsibility.
• Proven record of organizational and administrative skills including the ability to simultaneously manage multiple projects.
• Ability to effectively work and communicate with diverse groups.
• Excellent leadership, supervisory and team-building skills
• Experience in budget management
• Demonstrated problem-solving and critical thinking skills.
• Ability to work independently and as a team member.
• Excellent understanding of technology as it relates to online course delivery.
• Computer proficiency in Microsoft Office software programs including Word, Excel, and PowerPoint
• Demonstrated experience with student academic advising.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.

Knowledge, Skills and Abilities:

• Excellent interpersonal and communication skills, both written and oral

• Ability to develop new ideas and implement ways to continually improve services

• Knowledge of the field of online education including general status and challenges, student services and faculty issues

• Ability to effectively work and communicate with diverse groups

• Excellent leadership, supervisory and team-building skills

• Demonstrated problem-solving and critical thinking skills

• Ability to work independently and as a team member

• Excellent understanding of technology as it relates to online course delivery

• Computer proficiency in Microsoft Office software programs including Word, Excel and PowerPoint

• Familiarity with student information systems and learning management systems

• Proven knowledge and understanding of university academic policies and procedures

How to Apply:
Please submit the following documents:

• Letter of interest addressing your interest in the position and how your experience applies to this position.
• Resume
• Three professional references with contact information
Screening of Applications Begins:
Immediately. For best consideration, apply by August 9, 2024.

Anticipated Hiring Pay Range:
$53,581.00 - $75,940.00 annually (2,071.193 - $2,920.770 biweekly)

Equal Employment Opportunity:
Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability, or status as a protected veteran.

Background Screening Statement:
In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.

Advertised: Jul 18, 2024

Application Closes: Open until filled

To apply, visit Immediately. For best consideration, apply by August 9, 2024.

Anticipated Hiring Pay Range:
$53,581.00 - $75,940.00 annually (2,071.193 - $2,920.770 biweekly)

Advertised: Jul 18, 2024

Application Closes: Open until filled

To apply, visit https://apptrkr.com/5448760

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